Phirate - Feedback

2/19/08 21:58

We don't generally reply via the feedback box, and that is the preferred target for the most part.

Essentially we get a lot of stuff via the feedback box, and it gets read (every bit of it) and then collated into things like modifying our feature priorities, bugs that get forwarded on to me or specific issues that need a particular reply, adding to the feature list etc.

We hope to be able to reach the point where we can start replying to all the feedback stuff but I think we're going to need a few more people to be able to do that.

The forum gets more replies because it's a broadcast, if I answer it for one person on here, I answer it for a lot of others who will read it. But stuff coming via feedback is more likely to end up in the right place on the feature list etc.